Frequently Asked Questions
Find answers to common questions about our watches
We offer a diverse collection of premium watches including dress watches, sports watches, chronographs, automatic watches, and smartwatches ranging from PKR 2,000 to PKR 20,000.
Our watches are priced between PKR 2,000 to PKR 20,000, offering options for every budget while maintaining quality and style.
Yes, we have extensive collections for both men and women, including unisex designs that suit all preferences.
We carry a curated selection of trusted watch brands known for quality, durability, and timeless design.
Absolutely. All our watches are 100% authentic and come with proper documentation and warranty cards.
Our entry-level watches start at PKR 2,000, offering excellent value without compromising on quality.
Our premium collection goes up to PKR 20,000, featuring luxury designs and advanced features.
Yes, we have a wide selection of stylish and reliable watches priced under PKR 5,000.
We recommend our sports and casual collections, which are durable, water-resistant, and perfect for everyday use.
Yes, we offer automatic watches with self-winding movements, available in various styles and price points.
Quartz watches use battery power and are very accurate, while automatic watches are powered by wrist movement and require no battery.
Yes, we have chronograph watches with stopwatch functionality, perfect for sports enthusiasts and professionals.
Most of our watches feature water resistance ranging from 3ATM to 10ATM, suitable for daily wear and light water activities.
Watches with 5ATM or higher water resistance can handle swimming, but we recommend checking individual product specifications.
Yes, we have a selection of smartwatches with fitness tracking, notifications, and other modern features.
Our straps come in various materials including stainless steel, leather, silicone, nylon, and rubber.
Yes, most of our watches have interchangeable straps. We also sell replacement straps separately.
Yes, we offer a variety of replacement straps in different materials, colors, and sizes.
Our watches range from 36mm to 46mm case diameter, suitable for different wrist sizes and preferences.
Consider your wrist size and personal preference. Smaller wrists typically suit 36-40mm, while larger wrists can handle 42-46mm.
Yes, we offer genuine leather straps in various colors including black, brown, tan, and navy.
Yes, all our leather straps are made from genuine leather, ensuring durability and comfort.
Yes, we have stainless steel bracelet watches in silver, gold, and rose gold finishes.
Our watches come in various colors including silver, gold, rose gold, black, blue, green, and white.
Yes, we offer rose gold watches in both plated and PVD-coated finishes for lasting color.
Absolutely. Black dials are very popular and available across most of our collections.
Yes, blue dial watches are available in various shades from navy to light blue.
We offer a 7-day return policy for unworn watches in original packaging with all tags and documentation.
Standard shipping takes 3-5 business days within Pakistan. Express shipping is available for faster delivery.
Yes, we ship to all cities across Pakistan including Karachi, Lahore, Islamabad, and remote areas.
Shipping is free for orders above PKR 5,000. Below that, standard shipping costs PKR 200.
Yes, cash on delivery is available for all orders across Pakistan.
Yes, you will receive a tracking number via email and SMS once your order is shipped.
You will receive an order confirmation email and SMS immediately after placing your order.
Yes, you can cancel your order within 2 hours of placement by contacting our customer service.
We accept credit/debit cards, bank transfers, JazzCash, EasyPaisa, and cash on delivery.
Yes, all online payments are processed through secure, encrypted payment gateways.
Currently, we do not offer installment plans, but we frequently run promotional discounts.
Please check our website or subscribe to our newsletter for current promotions and seasonal sales.
We are working on launching a loyalty program. Subscribe to our newsletter for updates.
Only one discount code can be applied per order.
Currently, we do not offer student discounts, but watch for seasonal promotions.
All watches come with a 1-year manufacturer warranty covering manufacturing defects.
The warranty covers manufacturing defects in materials and workmanship, excluding damage from misuse.
Water damage is only covered if the watch was used within its specified water resistance rating.
Contact our customer service with your order number and issue description. We will guide you through the process.
We have authorized service centers in major cities. Contact us for the nearest location.
Extended warranty options may be available for select models. Please inquire at the time of purchase.
If your watch stops working within the warranty period, contact us for repair or replacement.
Yes, we offer repair services for watches purchased from us, both in and out of warranty.
Repair costs vary depending on the issue. Contact us with details for a quote.
Most repairs take 7-14 business days, depending on the complexity and parts availability.
Yes, we offer battery replacement services for quartz watches at our service centers.
Quartz watch batteries typically last 2-3 years, depending on usage and watch features.
Keep your watch clean, avoid extreme temperatures, remove it during heavy activities, and service it regularly.
Only if your watch has a water resistance rating of 5ATM or higher. Always check specifications.
Use a soft, damp cloth to wipe the case and strap. For metal bracelets, use mild soap and water.
If you wear it daily, your wrist movement will keep it wound. If not, wind it manually or use a watch winder.
A watch winder is a device that keeps automatic watches wound when not being worn.
Currently, we do not sell watch winders, but we may add them to our accessories collection soon.
Pull the crown out to the time-setting position and turn it to adjust the time, then push it back in.
Pull the crown to the first position and turn it to change the date. Avoid setting the date between 9 PM and 3 AM.
Quartz watches rarely run fast. If yours does, it may need servicing. Contact our support team.
For automatic watches, ensure it is fully wound. For quartz watches, the battery may need replacement.
Most automatic watches have a power reserve of 38-48 hours when fully wound.
Currently, we do not offer engraving services, but we are considering it for the future.
Yes, we offer complimentary gift wrapping. Select this option at checkout.
Yes, you can add a personalized gift message during checkout.
Yes, you can enter a different shipping address during checkout for gift deliveries.
We are planning to introduce gift cards soon. Stay tuned to our website for updates.
Our watches are perfect for birthdays, anniversaries, graduations, weddings, and professional milestones.
Yes, we occasionally release limited edition watches. Subscribe to our newsletter to stay informed.
You can reach us via email, phone, or WhatsApp. Contact details are available on our website.
Our customer service is available Monday to Saturday, 10 AM to 7 PM PKT.
Please check our website for current store locations and opening hours.
Yes, you are welcome to visit our store to try on watches and get expert advice.
Yes, our team can help you choose the perfect watch based on your preferences and budget.
Yes, select the store pickup option at checkout, and we will notify you when your order is ready.
You can sign up for restock notifications, and we will email you when the item is available again.
Restocking depends on the product. Popular items are restocked frequently, usually within 2-4 weeks.
Pre-orders may be available for select new releases. Check our website or contact us for details.
Yes, we offer corporate gifting solutions with bulk discounts. Contact us for more information.
The minimum order for corporate gifting is typically 10 pieces, but we can discuss custom requirements.
Yes, we provide detailed invoices for all corporate and bulk orders.
Custom branding options may be available for large orders. Please contact us to discuss your needs.
Yes, our dress watch collection features elegant designs perfect for formal events and business settings.
Our sports watch collection includes durable, water-resistant models with features like chronographs and luminous hands.
Yes, we offer diving watches with high water resistance ratings suitable for underwater activities.
For recreational diving, look for watches with at least 20ATM (200 meters) water resistance.
Yes, we have pilot-style watches with large dials, luminous markers, and aviation-inspired designs.
Skeleton watches have transparent dials or case backs that display the inner mechanical movement.
Yes, we offer skeleton watches in both automatic and mechanical styles for watch enthusiasts.
A tourbillon is a complex watch mechanism that improves accuracy by counteracting the effects of gravity.
Tourbillon watches are typically very expensive. Our current range focuses on quality watches within PKR 2,000-20,000.
A moon phase watch displays the current phase of the moon through a special complication on the dial.
Moon phase watches are available in select models within our premium collection.
While some luxury watches appreciate in value, our range focuses on style and functionality rather than investment.
Yes, all watches come in a presentation box with warranty card and instruction manual.
The box includes the watch, warranty card, instruction manual, and sometimes extra links or straps.
Yes, our presentation boxes are elegant and perfect for gifting without additional wrapping.
Currently, we focus on watches and straps, but may expand to accessories like watch cases in the future.
Store watches in a cool, dry place away from direct sunlight and magnetic fields. Use a watch box if possible.
Yes, strong magnetic fields can affect watch accuracy. Keep watches away from speakers, phones, and magnetic clasps.
If your watch is not water-resistant, dry it immediately and have it serviced to prevent internal damage.
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